At Scriptify, we strive to provide a smooth and secure experience for all users and authors. If you encounter any issues, bugs, suspicious activity, or policy violations, please report the problem immediately so we can investigate and resolve it promptly.
You may report, but are not limited to, the following issues:
Technical Issues – Download errors, product malfunctions, login problems, or site bugs
Payment Problems – Failed transactions, duplicate charges, or missing orders
Content Violations – Copyright infringement, plagiarism, illegal or harmful content
Author Misconduct – Misleading product descriptions, fraud, or harassment
Security Concerns – Suspicious activity, unauthorized account access, or data breaches
Policy Violations – Any violations of Scriptify’s Terms of Use, Refund Policy, Free Items Policy, or Author Terms
You can report a problem through the following channels:
Send a detailed description of the problem to:
krontopdesign@gmail.com
Include:
Your account information (username/email)
Product name or URL (if applicable)
Detailed description of the issue
Screenshots, error messages, or any supporting files
Use the live chat on the Scriptify website for urgent or interactive support. Live chat is the fastest way to report and resolve technical or account-related issues.
To help us resolve issues efficiently, please ensure that your report:
Is clear, concise, and contains all relevant details
Includes proof of purchase or screenshots if applicable
Does not contain offensive language or threats
Is submitted only for genuine problems
Abuse of the reporting system may result in restricted access or account penalties.
Once a problem is reported, Scriptify will:
Review the report to determine its validity
Contact you if additional information is required
Investigate the issue and take appropriate action
Notify you of the resolution if applicable
Please note that resolution times may vary depending on the complexity of the issue.
You may report a problem anonymously via email if desired
Scriptify treats all reports with confidentiality and protects reporter information to the extent possible
Information may be shared with relevant parties only when necessary to resolve the problem
While Scriptify will make reasonable efforts to address reported problems, we cannot guarantee immediate resolution. Users acknowledge that reporting a problem does not automatically entitle them to refunds, compensation, or specific actions beyond reasonable investigation.
Reporting problems helps us improve Scriptify for all users and authors. We encourage all members of the community to promptly report any issue they encounter to ensure a safe, secure, and high-quality platform experience.
If you encounter a problem, don’t wait — contact us via krontopdesign@gmail.com or the live chat on our website.